It's our pleasure to be of assistance!

Welcome to our dealer and distributor service portal. Completion of the form below is the first step in initiating support assistance, returns, and/or exchanges. Please provide as much detail as possible so we can best serve you.

iConnectivity RMA Policies:

Any returns must be authorized by iConnectivity prior to shipment. Unauthorized returns will be either refused or sent back at the sender's cost.
It is imperative that each faulty item be easily identifiable and labelled as to the nature of the defect and any other pertinent information.
Each item must be individually packaged, preferably in the original retail packaging unless otherwise directed by iConnectivity
Please include all documentation, case numbers, and RMA information supplied by iConnectivity with all correspondence and shipments.
Please send faulty stock via recorded and insured courier
Any items found either not-defective or user/dealer serviceable will be returned to the dealer/distributor at their cost and subject to a handling fee of $20 / €20
Any import duties and taxes (VAT) are the responsibility of the dealer / distributor.
iConnectivity reserves the right to charge you for any fees incurred at time of package receipt due to failure of proper return procedures.