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It's our pleasure to be of assistance!

Welcome to our dealer and distributor service portal. Completion of the form below is the first step in initiating support assistance, returns, and/or exchanges. Please provide as much detail as possible so we can best serve you.

Your Name *
Your Name
Choose the product you would like assistance with
Where is this unit currently? *
End-user purchase date *
End-user purchase date
Initial end-user name (if known)
Initial end-user name (if known)
Name of the person this device was sold to
Please include the customer's name, email, and phone number.
This should be the name of the company that this unit was returned to.
Please include name, phone number, email address, and store location/#
Describe the physical condition of the device *
Please check all that are applicable.
Please provide details about other physical damage and/or more info that we may find useful about the damage you mentioned above.
Check all that apply *

iConnectivity RMA Policies:

  • Any returns must be authorized by iConnectivity prior to shipment. Unauthorized returns will be either refused or sent back at the sender's cost. 
  • It is imperative that each faulty item be easily identifiable and labelled as to the nature of the defect and any other pertinent information. 
  • Each item must be individually packaged, preferably in the original retail packaging unless otherwise directed by iConnectivity
  • Please include all documentation, case numbers, and RMA information supplied by iConnectivity with all correspondence and shipments.
  • Please send faulty stock via recorded and insured courier 
  • Any items found either not-defective or easily repaired will be returned to the dealer/distributor at their cost
  • Any import duties and taxes (VAT) are the responsibility of the dealer / distributor.
  • iConnectivity reserves the right to charge you for any fees incurred at time of package receipt due to failure of proper return procedures.