Updating Your Interface's Firmware

Updating Your Interface's Firmware

When is it necessary?

iConnectivity is always working to improve the performance of it's products, ensuring the best experience possible while creating music with our hardware. After all, that's what we're here to do, right? Make music?...

Based on feedback we receive from users and iConnectivity's drive to be the best in the game, your hardware may need to be updated from time to time, in order to improve features and add functionality. No worries though, updating your hardware to the latest firmware version is very easy.

How do I update?

If you have not already downloaded iConfig, you can grab the installation from HERE.

If you wish to update using a SysEx MIDI file, you can grab those downloads HERE.

iConnectivity's iConfig for Mac and PC notifies you when a new firmware version is available, as long as the computer is connected to the internet. You can also manually check using the following steps:

In iConfig, in the top left corner, choose 'Device'

then 'Upgrade Firmware'.

If a new version is available, choose Yes to load the firmware to your hardware.

If you are running the latest version already, iConfig will tell you that no upgrades are required.

Tips for a successful firmware update.

1. Check your USB connection - If your computer is not recognizing the iConnectivity interface, make sure the USB cable is properly connected to both the computer and the interface.  You can confirm that the interface is properly connected by checking the following menus: 

OSX

System Information > Hardware > USB 

WINDOWS

Control Panel > Device Manager > USB

iOS

Settings > General > About

2. Make sure you are using the correct Device Port to connect the interface to your computer or iOS device.

  • iConnectMIDI2+ - Use Device Port 2
  • iConnectMIDI4+ - Use Device Port 3 (back panel)
  • iConnectAUDIO4+ - Use Device Port 1 (back panel)

3. Disconnect or power down all other MIDI hardware connected via USB - this helps avoid any hardware conflicts and MIDI port confusion when sending the update file.

4. Close all other MIDI software before launching the update - make sure your system's MIDI driver is not being used by another application, as iConfig will need this to send the new firmware to your interface. Running other music applications while running an update in iConfig may result in connection issues with your interface, especially when updating using Windows.

Check out a video walkthrough:

al joelson