Wed, 12/23/2015 - 08:43 -- nbatzdorf
El Capitan blog compatibility update header
iConnectivity has been aware of and working on resolution of an audio clocking issue found in the latest OS releases OS X El Capitan and iOS9. The issue is when the iConnectivity device is set as the audio clock master and the sample rate is 44.1 kHz or 88.2 kHz, noticeable audible clicks and pops can be heard about every second in outgoing audio from your computing device.
 
This is a critical issue for iConnectivity and we have spent a lot of time and effort to find and resolve it. What has been discovered is that in these specific situations, the operating system is not keeping up with the samples required by the audio clock master. The graph below shows over the course of time how the OS audio samples continually fall behind the iConnectivity device-provided samples over time.
 
OS samples graph
As audio is very sensitive to lost data and we can only buffer so much time lag; eventually our resynchronization of the timing results in a gap of audio data - generating the audible clock or pop. This is not a result of the firmware in iConnectivity devices nor the device drivers. It is a mismatch in timing and sampling in the core of the operating system, which results in noncompliance with the published developer's standards.
 
We have been working closely with other parties to get the issue identified and resolved. Most recently, we have been assured that the problem is fixed, and are hopeful to see in next beta releases of the operating systems.
 
We appreciate your patience. In meantime we recommend making your Mac OS X El Capitan or iOS9 device the audio clock master, which can be done through our iConfig application. If you need to have two computing devices working together, both of course cannot be the audio clock master, so in this case we recommend using 48 kHz or 96 kHz sample rates.
 
We will be sure to let all our customers know as soon as a fix has been released through the operating system.
Tags: 
iConnectAUDIO4+
iConnectMIDI4+ iConnectMIDI2+ iConnectMIDI1 Lightning 30pin iOS
Blog Category: 
Technical bulletins

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